Shipping Policy
Processing & Delivery Time
🚚 Fast & Reliable Shipping!
- Orders from Plensy.Store typically ship within 1 business day via iMile and arrive within 2 to 4 days.
- We also offer a Next-Day Delivery option via UPS, ensuring delivery on the next business day.
- If your order doesn't ship on the same day, rest assured—it will still arrive on the next business day!
Shipping Notification & Tracking
📦 Once your order ships, you’ll receive a shipping confirmation email with a tracking number.
⏳ Please allow up to 24 hours for tracking information to update.
Delays & Issues
If you experience any delays or issues with your order, feel free to contact us at plensystore@gmail.com. However, once an order has shipped, delivery delays are beyond our control.
Incorrect Shipping Address
🚨 Important: Please double-check your shipping address before placing your order.
- If there’s a minor error, our system may detect it, and we’ll contact you.
- If the address is incorrect and undeliverable, the package may be returned to sender, which could cause delays.
Returns & Exchanges
How to Return an Order?
We’re sorry to hear you’d like to return your order. Don’t worry, we’re here to help!
1️⃣ Contact us at plensystore@gmail.com within 7 days of your purchase for return assistance.
2️⃣ For more details, visit our Return Policy page.
How to Exchange an Item?
If you need to exchange a product:
✅ Ensure it's within 7 days of purchase and in perfect condition.
✅ Email us at plensystore@gmail.com with your exchange request details.
✅ Customers are responsible for postage fees for exchanges. However, if you received the wrong product, simply provide a photo as proof, and we’ll cover the postage costs.
💡 We’re always here to assist you and make your experience at Plensy.Store the best it can be!